Return & Exchanges
Returns & Exchanges
We want you to feel confident with every purchase. If something isn’t right, our process is designed to be simple, fair, and transparent.
Returns
We accept returns within 14 days of delivery for unworn items in original condition.
- Items must be unused and returned in original packaging
- All accessories and inserts must be included
- Return shipping costs are the responsibility of the customer
Exchanges
Need a different size or style? We’re happy to help with an exchange, subject to availability.
- Exchanges must be requested within 14 days of delivery
- Items must meet the same condition requirements as returns
- Exchange shipping fees may apply
Lifetime Warranty
Every eligible piece from The Next Level is backed by our lifetime warranty.
If your jewelry fades, breaks, or shows a manufacturing defect under normal wear, we’ll make it right. Just contact our support team and we’ll guide you through the process.
How to Start a Return or Exchange
To begin a return, exchange, or warranty claim, email us at:
support@thenextlevelshop.com
Please include your order number and a brief description so we can assist you quickly.
We reserve the right to refuse returns that do not meet the conditions outlined above.