The Next Level – Return & Exchange Policy At The Next Level, we take pride in the quality and craftsmanship of our jewelry. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Returns We accept returns within 14 days of the delivery date. Items must be unworn, unused, and in their original packaging with all tags attached. Custom or personalized pieces are non-returnable unless they arrive damaged or defective. To initiate a return, please contact us at [your email or customer service number] with your order number and reason for return. Exchanges Exchanges are accepted within 14 days of delivery. You may exchange for a different size, color, or product of equal or lesser value. If exchanging for an item of greater value, the difference will be invoiced before shipping. Non-Returnable Items Custom designs Engraved or monogrammed pieces Items marked as final sale Damaged or Defective Items If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the item and packaging. We will replace or refund the item at no additional cost. Shipping Costs Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our end. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or stolen return packages. If you need assistance, feel free to contact us at Thenextlevel@support.com We’re happy to help make things right. Thank you for shopping with The Next Level – where your shine meets style.